E-commerce is the most latest technology trend across the globe. This is becoming popular day by day among the internet users. E-commerce is basically a platform for online shopping. People check the product online, order, get it delivered to their fingertips easily. This is not only a technology, but also the newest wonder in 21st century. So that many people now-a-days are looking for opening ecommerce business.
Let’s have a look into 11 success factor of building an ecommerce:
01: Variety of SKU
A large variety of products and categories allow for a vast and diverse group of consumers.
02: Content that rocks
The quality of our product data will ultimately determine the quality of the customer experience we offer. With so much scope in digital commerce, customers will often vote with their feet if they don’t find the information they need. Therefore, creating rich product content is key in achieving eCommerce success.
03: Deliver that ordered
Deliver the exact product that customer ordered from our site.
04: Ensure the Stock
Make sure the product is available in the stock when order is placed. Ensure that the customer gets the product at any cost.
05: Deliver Quickly
Fast logistics and quick delivery could mean the difference between a purchase and no purchase. The faster we can get our product to the customer, the higher the chances of purchasing.
06: Return and Refund without question
Returns help to increase the Customer Lifetime Value (CLV) of an e-commerce store. Repeat customers are easier to sell to, spend more on each purchase, share positive posts about brands, and increase overall profitability.
07: Privacy in packaging
Hiding information about the package content ensures the privacy and security of the products as well as helps gain customer satisfaction.
08: Low Price Guarantee
A low price allows us to gain market share by attracting new customers who spread the word about the offering and enticing customers away from competitors. The goal is to rapidly penetrate the market — then eventually raise prices without losing those early adopters.
09: Keep them Engaged
Offer wide variety of solutions in one single platform, ensure the customers get benefitted by surfing our site or app.
10: Culture of Innovation
Innovate new ideas, apply diversified technology, build a culture that encourages the employees to think widely.
11: Easy process overall
The best customer service is when the customer doesn’t need to call you, doesn’t need to talk to you. It just works.